1. Overview

At Davin Pens, we strive to provide high-quality aesthetics, desk accessories, furniture, comfort products, productivity tools, and technology items. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the terms below.

2. Return Eligibility

You may return an item if it meets the following conditions:

• The return request is made within 7 days of receiving your order.
• The product is unused, undamaged, and in its original packaging with all accessories and tags included.
• Proof of purchase (order number, receipt) is provided.

Items that are damaged, altered, or missing original packaging may not be eligible for returns.

3. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Items marked as final sale or non-returnable at the time of purchase.
• Products that have been used or show signs of wear.

4. Return Process

1. Initiate a Return – Contact us at 📧 [[email protected]] within 7 days of receiving your order. Provide your order details and the reason for the return.
2. Approval & Instructions – Once approved, we will provide return instructions, including the return address.
3. Ship the Item – You must return the product within 5 days of receiving our return approval. The item should be securely packed to prevent damage.
4. Inspection & Processing – After receiving the item, we will inspect it. If it meets the return conditions, we will proceed with a refund.

5. Refund Policy

• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Shipping fees are non-refundable unless the return is due to an error on our part (wrong item received or defective product).

6. Damaged or Defective Products

If you receive a damaged or defective item, contact us within 48 hours of delivery at 📧 [[email protected]] with photos of the issue. We will provide a replacement or refund after review.

7. Cancellations

Once an order is placed, cancellations are not allowed as we begin processing immediately. If you need to make changes, contact us as soon as possible.

8. Contact Us

For any return or refund inquiries, please reach out to us [email protected].